FolioSynth LLC Privacy Policy

URL: https://support.foliosynth.com/portal/en/kb/articles/foliosynth-llc-privacy-policy

Privacy Policy

Last updated: Mar 24, 2025 6:04 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the Value Stream Optimization Tool Application (the "Application") operated by FolioSynth LLC, a(n) Sole Proprietorship formed in Washington, United States ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Application is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Application.

By accessing or using the Application, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Application.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect and store any and all information that you enter on this Application. In the last 12 months, we have collected and stored the following information about individuals using our Application:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

• The user has provided consent to the processing of their information;
• Processing is necessary to perform a contract with the user;
• Processing is necessary in order to take steps that the user has requested prior to entering into a contract.

Where we get this information

• Information submitted by the consumer.

How we use this information

• Enforcing our Terms of Service;
• Performing services;
• Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
• Providing customer service;
• Resolving disputes;
• Verifying customer information.

What happens if we don't have this information

• Our use of your data for enforcing our Terms of Service will not be possible;
• Our use of your data for performing services will not be possible;
• Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
• Our use of your data for providing customer service will not be possible;
• Our use of your data for resolving disputes will not be possible;
• Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

• The user has provided consent to the processing of their information.

Where we get this information

• Information submitted by the consumer.

How we use this information

• Enforcing our Terms of Service;
• Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities.

What happens if we don't have this information

• Our use of your data for enforcing our Terms of Service will not be possible;
• Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

• Processing is necessary to protect the vital interests of the user or of another person.

Where we get this information

• Tracking pixels.

How we use this information

• Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities.

What happens if we don't have this information

• Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

• The user has provided consent to the processing of their information;
• Processing is necessary to perform a contract with the user;
• Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
• Processing is necessary for compliance with a legal obligation.

Where we get this information

• Information submitted by the consumer.

How we use this information

• Enforcing our Terms of Service;
• Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities;
• Providing customer service;
• Resolving disputes.

What happens if we don't have this information

• Our use of your data for enforcing our Terms of Service will not be possible;
• Our use of your data for protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities will not be possible;
• Our use of your data for providing customer service will not be possible;
• Our use of your data for resolving disputes will not be possible.

We are not required to collect this information by a law, court order, nor by a tribunal order. We do not combine nor link the personal information that we hold about you.

Note that we do not use your personal information for the purposes of targeted advertising, nor for profiling. Please see the "Your Rights" section below for more information about exercising your privacy rights related to profiling and targeted advertising.

Note that we may use your personal information for the purpose of automated decision making. Please see the "Your Rights" section below for more information regarding exercising your privacy rights related to automated decision making.

With whom we share your personal information

We do not share nor disclose your personal information to any third parties.

How we protect your personal information

We have implemented the following measures to protect and safeguard your personal information:

• Limiting the amount of personal information that we collect to strictly necessary only;
• Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
• Destroying the personal information that we no longer need;
• Performing regular risk assessments;
• Mitigating risks by following a risk treatment plan;
• Having comprehensive security policies and procedures;
• Screening all employees with access to personal information;
• Training our employees;
• Requiring our employees to sign confidentiality agreements;
• Implementing and monitoring intrusion prevention and detection systems;
• Maintaining up-to-date software and safeguards;
• Physically and/or logically separating systems containing personal information from public networks such as the internet.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Our policies and procedures

We have created and maintained the following policies and procedures to aid us in the protection and safeguarding of your information. You may click the link next to the respective policy or procedure to read it.

• Cookie, Privacy, Verification, and Access Polices - https://support.foliosynth.com/portal/en/home.

Cookies

A cookie is a small piece of data sent from a application and stored on your device by your browser. This Application collects cookies and may use cookies for reasons including, but not limited to:

• Analyzing our Application traffic;
• Analyzing your interactions with advertisements;
• Identifying if you are signed in to the Application;
• Testing content on the Application;
• Storing information about your preferences;
• Recognizing when you return to the Application.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Application.

Children's privacy

This Application is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Application. We do not sell the personal information of minors under the age of 16.

Information retention

We retain your identifying information The user is asked to be removed.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at info@foliosynth.com.

Automated decision-making

We use the information that we collect about you for automated individual decision-making. Automated individual decision-making is making a decision solely by automated means without any human involvement.

We use the logic below to conduct automated decision-making:

If the user consent to providing their phone number, we use it to verify their information. Otherwise, we do not use their phone number.

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

1. The right to opt out of use of your personal information for the purposes of targeted advertising.
2. The right to access the personal information that we have collected about you.
3. The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information.
4. The right to know whether your personal information is sold or disclosed and to whom.
5. The right to say no to the sale of your personal information.
6. The right to opt out of the sharing of your personal information.
7. The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
8. The right to request that we delete all or some of the personal information that we have collected on you.
9. The right not to be discriminated against based upon your exercise of your privacy rights.
10. The right to equal service and price, even if you exercise your privacy rights.
11. The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
12. The right to request that we amend any of the information that we have collected about you.
13. The right to withdraw your consent to the processing of your data.
14. The right to request that we restrict the processing of your data.
15. The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
16. The right to not have to identify yourself, or of using a pseudonym in certain circumstances.
17. The right to stop receiving unwanted direct marketing.
18. The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
19. The right to limit the use and disclosure of your sensitive personal information.
20. The right to confirm whether we are processing your personal information.
21. The right to obtain a list of the specific third parties to whom we have disclosed your personal information.
22. The right to confirm the categories of your personal information that we have processed or are currently processing.
23. The right to obtain a list of the categories of third parties to whom we have disclosed your personal information.
24. The right to opt out of the use of your data for automated decision making purposes.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

FolioSynth LLC
security@foliosynth.com
206-588-5659
United States

If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

• Name;
• Phone number;
• Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

• Valid power of attorney.

Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 90 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 days to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for a second, third or subsequent request within a 12-month period.

Complaints

You have the right to lodge a complaint regarding our collection, use and sharing of your personal information by contacting us at the following contact information:

• FolioSynth LLC
• Attn: Security
• security@foliosynth.com
• 206-588-5659
• United States

Any such complaints must first be addressed to us in writing as required by Australia Privacy Act 1988 S 40(1A). We will respond to all complaints within a reasonable time (usually 30 days). If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this Lodge a Privacy Complaint (Australia) page.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

FolioSynth LLC
Attn: Security
206-588-5659
security@foliosynth.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Quebec may lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out this Quebec Privacy Commission page or calling 1-888-528-7741. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting this File a Privacy Complaint (Canada) page or calling 1-800-282-1376.

Location of data processing

All data processing activities undertaken by us take place in United States.

Data Protection Officer

Dante Haddad is our Data Protection Officer and may be reached via email at dante.haddad@foliosynth.com.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website or application.

Questions

If you have any questions about this Privacy Policy, please contact us at info@foliosynth.com.